Frequently Asked Questions
Everything you need to know about our eco-friendly finishes and delivery.
What makes your paint 'natural' compared to standard brands?
Our paints are formulated using plant-based ingredients and minerals, making them free from harmful VOCs, glycol, and synthetic odors commonly found in traditional chemical-based paints.
How long does shipping take for paint orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, with tracking provided via email.
Can I return a custom-mixed color?
Because custom colors are tinted specifically to your order, we cannot accept returns on tinted paint. We highly recommend ordering a sample pot first to ensure you love the color in your space.
Do I need to use a specific primer with Natural Paint Co. products?
For the best finish and durability, we recommend using our Bio-Prep Primer. It is designed to bond perfectly with our natural topcoats and ensures even color absorption.
Are your paints safe to use in nurseries or children's rooms?
Yes, absolutely. Our products are non-toxic and asthma-friendly, ensuring a safe indoor environment for newborns and sensitive individuals immediately after application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.